Sep
30
“I think it’s also important to understand how a CM is evaluated by management. If a CM is judged based on community feedback, then the CM is going to do what they can to stay on the community’s good side to get positive feedback. If the CM is evaluated by reducing complaints, then he or she will do what it takes to reduce complaints rather than focusing on what is good for the game. Unfortunately, it’s easy to measure the CM’s work in a way that makes it so they can seem antagonistic to the developers. It’s important to let the CM do his or her job and be seen as a valuable member of the process by all involved.”
Psychochild’s Blog ยป The misunderstood role of community management
Stephanie Booth is a freelance internet geek who lives in Lausanne, Switzerland. Digital Crumble is where she dumps all sorts of interesting stuff she finds online.
