Sep
30
“The experience of the CM comes into play in how to address this concern. If it seems like a temporary flare-up of people complaining about a change that is likely to be accepted shortly, they might not say anything to let the issue pass. If the thread has taken a particularly aggressive approach, the CM might ignore the thread in order not to encourage that tone. On the other hand, a good CM knows that players like to know their concerns are being listened to, even if the issues resolve themselves. But, sometimes posting in a thread will mean people take it as an implicit guarantee that the situation will be addressed to their satisfaction. A lot of factors go into knowing when and how to respond.”
Psychochild’s Blog ยป The misunderstood role of community management
Stephanie Booth is a freelance internet geek who lives in Lausanne, Switzerland. Digital Crumble is where she dumps all sorts of interesting stuff she finds online.
