Digital Crumble

Crumbly on the outside, sweet and squishy inside. An attempt to bake sense into my online wanderings.

Aug 17
“DSW answers every post or chimes in when a fan beats the company to it. There’s nothing better than having a friend on the inside to call when something goes wrong. If there’s anything that needs attention in the post, the company jumps on it and gets the details. While the full interaction might not be conducted online, everyone sees the responsiveness and often a public compliment from the fan when it’s handled.” How to make the business case for social media | SmartBlogs SmartBlogs
Posted at 9:00pm 1 note

  1. steph posted this

Stephanie Booth. Stephanie Booth is a freelance internet geek who lives in Lausanne, Switzerland. Digital Crumble is where she dumps all sorts of interesting stuff she finds online.

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